User Guide for overseas customers

How to order Payment Shipment Others

How to order

  1. Choose a category from the list of the left. Then you’ll see the items in the category.
  2. Click an item to see the detail. Set the quantity (and design if it’s available to choose) under
    the black-faced price. Then click the light blue big button to add the item to your shopping cart.
  3. Choose other items and repeat the same process from 1〜2.
  4. Click the red big button from your shopping cart to proceed purchasing.

Purchasing procedure

  1. Input your information and click the button at the bottom.
  2. Choose payment method and either put your card information or check the bank account detail for your procedure. Then click the button at the bottom.
  3. Confirm your order detail and click the button.
  4. Your order has been completed!

Payment

Credit card

We accept the following credit cards.
Credit card
VISA / JCB / AMEX / MASTER / Diners
*We use the industry-standard encryption protocol known as Secure Socket Layer (SSL).

Paypal

You can use this service if you have a PayPal account.
Paypal
*For more information about PayPal, please visit the PayPal website.
https://www.paypal.com/jp/webapps/mpp/country-worldwide

Bank transfer

●Please make sure the payment amount from a confirmation mail after your order.
●Please pay your own bank transfer fee.
●Please complete the payment within 7 days or we’ll cancel the order.

Paying bank account

Bank Name Mizuho
Branch Name Minowa
SWIFT code MHCBJPJT
Account Class Current Account
Account Number 0006617
Account Holder AMUSE Co., Ltd

Shipment

Shipping within Japan

Your order will be delivered by Sagawa Express Co., Ltd. within Japan.
You may receive with a simple packaging as we recommend ecological thought.
Shipping charge

Prefecture Aomori / Iwate / Miyagi / Akita
Yamagata / Fukushima
Ibaraki / Tochigi / Gunma / Saitama
Chiba / Tokyo / Kanagawa
Niigata / Toyama / Ishikawa / Fukui
Yamanashi / Nagano / Gifu
Shizuoka / Aichi
Mie / Shiga / Kyoto / Osaka
Hyogo / Nara / Wakayama
Tottori / Shimane / Okayama
Hiroshima / Yamaguchi
Tokushima / kagawa
Ehime / Kouchi
Hokkaido
Fukuoka / Saga
Nagasaki / Kumamoto
Oita / Miyazaki
Kagoshima
Okinawa *
Charge
(tax in)
660yen 880yen 1,100yen Please inquire

*Please note that some areas such as islands might be charged additional cost and the delivery might end at the nearest local office.

(For wholesale products)
We ship for free within Japan when you order over 15,000JPY or charge each shipping cost per carton.

Ex. Purchasing 2cartons, shipping to Tokyo
1000yen × 2cartons = 2000yen(including tax)

Dispatching
Generally, we’ll dispatch your order within 2 working days. It'll take a few days more for international shipping.
Due to several factors, shipments may be delayed.

Shipping internationally

It’s available to send overseas by EMS of Japan Post Co., Ltd.
Shipping charge differs depending on the weight, the quantities of the boxes and shipping area.
The shipping charge will be automatically calculated. However it might be changed depending on your order.
Please note that other cost such as import tariffs may be charged when you receive your order.

Please see here for more details about EMS.  Please also refer to the page here about shipping charge.
Due to international shipment we apologize in advance that we'll use the hope delivery date as a rough shipping target and it's unable to respond your hope delivery time.

(For wholesale products)
We'll inform you the firm price with calculated shipping charge after receiving your order.

<Rough standard of the weight including a box>
*Due to the box size limitation, the number of the unit in a carton is different from selling lot.

BIG size(550g/unit) 8pcs/carton 5.5kg
Standard size(80g/unit) 80pcs/carton 7.5kg
Mascot size(45g/unit) 120pcs/carton 6.5kg

We also accept using the transfer services like below.
(They might be helpful for shipping abroad.)

Transfer service (reference)
> Baggage Forward Com
> Tenso.com

Others

Our product

We basically make our products for domestic market. Therefore they haven't had any tests to meet the same standard as each country.
We accept no liability for any loss resulting from import clearance procedures.

Returns

We only accept returns or exchange of the products when you receive wrong or defective products.
Please contact us from here as soon as you received the product and return it within 14days otherwise it may be unable to accept your request.
Please send us images if you’re abroad.

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